Exemplify strong customer facing skills and stakeholder management
Take ownership for the customer’s product adoption of Cloudera products and Success Plan
Have experience operating on-site with large enterprise customers
Liaise and facilitate with key internal and external stakeholders
Have clear and concise communication skills
Take an Ownership mentality over your customers and work
Be comfortable with program, project management
Demonstrate best practices and ability in managing stakeholder escalations to mutually agreeable outcomes
Develop & leverage reports, dashboards, and data to summarise customer engagements and statuses, both to internal audiences as well as back to your customers.
Analyse customer activity and data across the Cloudera organisation, including from Sales, Support, Professional Services, & Training to identify trends, gaps, or issues from and communicating/actioning those to stakeholders (internal and external).

Fluent English and Spanish or Italian (or both)
Experience with large scale data platforms
Experience with software implementation and upgrade management
Strong technology background either in a technical or business capacity
Familiarity with project lifecycle management and the complexities around project delivery.
Understanding of data management concepts
Understanding of ITIL concepts
Experience with an RDBMS (Oracle, MySQL, Teradata, etc)
Understanding of networking concepts
Industry vertical experience including FSI, Telecommunications, Manufacturing or Government a plus
5 or more years relevant experience.
Degree level of education with high attainment or equivalent experience in a related field.

Strategic Customer Success Manager

Key skills