Key skills
SQLTableauAILookerBISaaSCommunicationCollaborationCustomer Success
About this role
Role Overview
- Act as the architect and administrator of the CS tech stack and manage customer health scoring.
- Build the reporting backbone alongside Bitrise's Data team.
- Partner with the Support team to scale through automation and AI.
- Design and roll out cross-functional processes and earn adoption, not mandate it.
Requirements
- Experience working with Customer Success or other Customer facing teams.
- Strong HubSpot competence as the CS-adjacent system of record: object model, reporting, automation, integration points.
- Fluency in SQL; comfortable using modern BI tools (Metabase, Looker, Tableau, etc.)
- Strong understanding of consumption and usage-based commercial models and how they change CS motion vs. pure-seat SaaS.
- Excellent written communication and the ability to work in an async, distributed company.
Tech Stack
- SQL
- Tableau
Benefits
- Private medical insurance & life assurance
- Competitive stock options package
- Remote working environment with opportunities for in-person collaboration