Associate Customer Success Manager

VOLT AI is a company focused on enhancing customer satisfaction and growth through effective customer success management. They are seeking an Associate Customer Success Manager who will drive customer satisfaction, retention, and growth by acting as an internal advocate and guiding customers through their journey with the platform.

Responsibilities:

• Customer Onboarding & Training: Lead new customer onboarding, delivering engaging and effective training to ensure a smooth adoption experience
• Proactive Support & Engagement: Maintain ongoing customer relationships through check-ins, guidance, and best practices to maximize platform value
• Customer Advocacy: Serve as the voice of the customer, relaying valuable insights and feedback to internal teams to inform product improvements
• Retention & Growth: Foster long-term partnerships that drive customer satisfaction, loyalty, and account expansion. Collaborate with Sales on expansion and cross-sell opportunities
• Customer Support & Troubleshooting: Serve as Tier 1 support for customers, resolving issues and escalating complex cases to internal teams for prompt resolution

Requirements:

• 5+ years of experience in Customer Success, Account Management, or a related role within SaaS or technology
• Bachelor's degree in Business Administration or related field
• Exceptional communication, presentation, and relationship-building skills, with proven ability to influence stakeholders at all levels
• Experience in a fast-paced startup environment, with adaptability to shifting priorities
• Willingness to travel 50% for customer engagements (implementation, training, and QBRs)