Strategic Customer Success Manager

Jamf is a company that empowers organizations to succeed with Apple products. As a Strategic Customer Success Manager, you will manage a portfolio of enterprise accounts, ensuring successful deployment and customer engagement with Jamf's solutions.

Responsibilities:

• Own and manage a portfolio of high-touch, high-value, enterprise accounts, ensuring that customers achieve their desired business outcomes through proactive engagement
• Partner with customers and executive stakeholders to understand critical goals, challenges, and key performance indicators
• Partner cross-departmentally to advocate and act as the voice of the customer internally
• Drive adoption and retention efforts by working closely with customers to identify success metrics and build strategic plans aligned with their business goals
• Foster trusted relationships with key decision makers by delivering expert recommendations on best practices, workflows, and technical solutions
• Establish and manage Centers of Excellence within customer organizations, fostering collaboration across multiple stakeholder groups to ensure alignment and drive enterprise-wide success
• Lead recurring business reviews with customer stakeholders and executives to track progress against their goals, discuss future vision planning, and highlight additional opportunities for growth and value
• Leverage in-depth knowledge of the Apple ecosystem and Jamf’s solutions to guide customers on optimal deployment and adoption strategies to maximize their value and ensure successful outcomes
• Analyze customer health metrics and implement risk mitigation strategies to help retain and grow a book of business, ensuring continued engagement and investment into Jamf
• Promote growth opportunities by identifying and facilitating upsell or expansion conversations within your accounts, in collaboration and alignment with your account sales representatives
• Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally Drive engagement with customer stakeholders to track and record progress on their goals and value metrics

Requirements:

• 5+ years in Customer Success or Account Management within a SaaS environment
• Proven experience managing strategic enterprise accounts with global complexity
• Expertise in Apple ecosystems and enterprise IT workflows
• Experience in IT, cybersecurity, or endpoint management solutions
• Technical acumen in MDM, Apple Business Manager, or security frameworks