Manager, Customer Success

Cority is a company focused on helping customers see and prevent risks across their operations in real time. The Manager, Customer Success is responsible for leading, coaching, and developing a team of Customer Success Managers to drive customer value, retention, growth, and overall customer satisfaction.

Responsibilities:

• Lead, coach, mentor, and develop a team of Customer Success Managers to achieve business goals and professional development objectives
• Foster a high-performance, collaborative, and customer-centric culture within the team
• Conduct regular one-on-one meetings, performance reviews, and career development planning
• Ensure the team delivers proactive, strategic, and high-quality customer engagement throughout the customer lifecycle
• Monitor team performance against established KPIs, customer health metrics, and operational objectives
• Support onboarding and continuous training initiatives for team members
• Model strong leadership behaviors and exceptional customer engagement standards
• Drive customer retention, adoption, satisfaction, and long-term partnership success
• Ensure consistent execution of customer success processes, best practices, and engagement strategies
• Act as a senior point of escalation for customer concerns, risks, and complex issues
• Collaborate cross-functionally with Support, Product, Sales, and other internal teams to drive timely issue resolution and customer advocacy