Support partners, customers, sales representatives, and internal teams through multiple communication channels including phone, chat, and email
Provide technical expertise on database setup, user management, rules and reporting, device errors, network communications, portal configuration, and product implementation
Diagnose and resolve technical hardware and software issues involving connectivity, installation, and platform inquiries
Coordinate with internal departments on the return and exchange process for Geotab devices and accessories
Deliver successful resolution to all customer complaints and escalate critical concerns to management
Preserve the confidentiality and security of customer data and information
Support Geotab global strategic initiatives

Ability to read, write and speak in English and French fluently
Post-Secondary Diploma or Degree in Engineering, Computer Science, or a related field highly valued
1-3 years of experience in a customer service or technical support capacity
1-3 years of experience troubleshooting technical hardware and/or software issues
Expert-level Excel skills including creation of pivot tables and reports
Working knowledge of programming languages such as SQL, Python, C#, or JavaScript highly valued
Working knowledge of data warehouses such as Google BigQuery highly valued
Technical competence using Google Suite for business (Sheets, Docs, Slides)
Comfort speaking with customers by telephone, email, and chat
Strong analytical and problem-solving skills with excellent verbal and written communication
Strong interpersonal and relationship-building skills with the ability to engage with all levels of the organization
Highly organized with the ability to manage multiple tasks and projects simultaneously
Must stay current with technology and have the flexibility to adapt to growing market demands
Experience working within a technical or engineering organization is an asset
Ability to work any schedule in a 24/7 environment including afternoons, evenings, overnights, weekends, and holidays

Technical Support Specialist – Bilingual French

Key skills