Monitor and manage incoming support tickets from US-based clinical teams submitted through our helpdesk platform during US business hours
Triage issues accurately, determining what can be resolved immediately and what requires escalation to the technical team
Respond to clinical teams in a clear, professional and reassuring manner, reflecting the Careology brand voice
Resolve non-technical queries independently, drawing on product knowledge and good judgement
Log, categorise and track issues to help the team identify patterns and improve the platform over time
Build a thorough understanding of the Careology app and dashboard so you can guide clinical users with confidence
Collaborate with the UK-based team to ensure smooth handovers and consistent support quality across time zones

A recent graduate looking for a meaningful first step in a fast-growing health tech company
Excellent written communication skills. You write clearly, concisely and with warmth
Strong common sense and the ability to understand a problem quickly, even when it's not fully formed
A calm, organised approach
you can manage multiple conversations at once without losing focus
Genuine curiosity and a willingness to learn how a complex product works
A passion for getting things right for people, you take pride in leaving every interaction better than you found it
Reliable and self-motivate, you can work independently in a remote setting during set US business hours
An appreciation that behind every ticket is a clinical team under pressure, and a desire to help make their day a little easier
A degree or experience in healthcare, communications, business, psychology or a related field is a plus, but not required

A fully remote role based in the US, full-time at $40,000–$45,000/year
Real responsibility from day one, you will be a meaningful part of how Careology shows up for its clinical clients
Direct exposure to a UK-headquartered health technology company operating at the intersection of AI, oncology and patient care
A supportive, close-knit team that takes quality and compassion seriously
Regular check-ins and mentorship to help you grow in the role
A pathway to a meaningful career at the intersection of oncology, AI and digital health. Where the work you do genuinely changes outcomes for patients and the people who care for them.

Client Support Specialist

Key skills