Answer calls and email requests from internal sales groups and external channel partners.
Assist in creating quotes, fulfill orders, and follow up.
Create and submit quotes for Intermedia Cloud Voice product lines.
Review orders online and confirm with channel partner prior to order entry.
Initiate follow up on VOIP testing and procedures prior to installation.

College degree preferred.
Minimum 3 years in customer support, project management, and/or sales roles.
Previous experience as a coordinator, customer success, project management, or sales support
Experience working within an inbound call queue
Tech savvy, preferably with telecom or SaaS industry experience.
Ability to quickly understand Intermedia SIP Trunking, Hosted PBX products and all enhanced features
Experience and/or familiarity with Salesforce.com or other CRM tools
Well organized with the ability to multi-task
Detail oriented
Self-starter; requiring little direct supervision
Excellent written and oral communications skills
Ability to successfully interact and build trust with the channel partners and customers
Must be a team player

We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Sales Support Specialist

Key skills