Phone Support Specialist

Role Overview

• Answer calls, assist customers with inquiries, and gather necessary information.
• Transfer calls to the appropriate department when necessary.
• Provide technical support, handle complaints, and adhere to training protocols.
• Utilize a computer to enter information into the CRM tool.
• Log in on time and efficiently manage all assigned calls.
• Deliver consistent, high-quality customer support while maintaining professionalism.
• Collaborate with the Team Manager to meet deliverables.
• Follow established support processes (e.g., problem resolution, escalation) to ensure SOP compliance and positive customer experiences.
• Document and update client records based on interactions.
• Maintain availability to work 40 hours a week.
• Ensure compliance with company policies and procedures in a highly regulated industry, with thorough and accurate documentation.

Requirements

• High school diploma required.
• 1+ years of experience troubleshooting devices (preferred).
• Strong proficiency in problem-solving.
• 1+ years of customer service experience.
• Ability to build rapport with clients.
• Capacity to prioritize and multitask in a fast-paced environment.
• Positive and professional demeanor.
• Able to work on a computer for up to 8 hours daily, performing repetitive motions for data entry.
• Excellent written and verbal communication skills with demonstrated critical thinking abilities.
• Reliable internet connection and a quiet workspace.

Benefits

• Develop strong leadership skills while interacting with peers in the healthcare industry without direct patient care responsibilities.
• Be at the forefront of cutting-edge medical device technology.
• Gain professional growth and experience within the medical device industry.
• Access continuing education via the IQVIA Learning Center.