About this role
Role Overview
- Act as a designated support resource for assigned Account Managers
- Complete reporting and data requirements based on client and team needs
- Responsible for troubleshooting escalated items related to claims, eligibility, and general account maintenance
- Responsible for completing data audit requests
- Support ad-hoc projects assigned by leaders
- Collaborate with cross-functional internal teams for client issue resolution
- Engage to creatively and appropriately find solutions to client and team needs
- Meet established cross-functional OLA's
Requirements
- 1-2+ years operational or customer service/support experience in the PBM or health care industries
- Microsoft Office experience: strong with Excel, Word, PowerPoint
- Ability to effectively manage several tasks and competing priorities
- Ability to communicate and articulate complex data, member scenarios effectively
- Strong attention to detail
- Self-starter and self-motivator
- Positive, growth mindset
- Ability to work well with cross functional teams and clients
- Ability to handle and work with ambiguous instructions
Benefits
- Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
- Flexible Spending Benefits
- 401(k) Retirement Savings Program
- Short-term and long-term disability
- Discretionary Paid Time Off
- Paid Company Holidays
- Wellness Benefits
- Commuter Benefits
- Paid Parental Leave benefits
- Employee Assistance Program (EAP)
- Well-stocked kitchen in office locations
- Professional development and training opportunities