Responsible for the overall success of an assigned group of deploying and production customers
Orchestrates the development and maintenance of executive relationships
Takes accountability for the successful deployment of the Workday solution
Positions additional value into a customer portfolio
Ensures customers consume the components of their Success Plan
Encourages an effective reference motion
Collaborate with Account Executives and Service Executives to help position and sell or upsell Workday product, deployment, and postproduction services, into your customer base
Drive customer self-sufficiency by ensuring customers understand how to engage with the Workday services organization
Provide direction and support to Workday and service partner project teams especially as it relates to scope, budget, timeline, and critical deployment issues
Engage other service resources as necessary to support account planning and feature adoption strategies
Leverage customer relationships as needed for prospect references

10+ years’ experience deploying large, sophisticated Cloud SaaS ERP (HCM & Fins) solutions at a project and program manager level
2+ years direct experience with a cloud-native HR or Finance software (such as Workday, SuccessFactors, NetSuite, or a similar product) as an implementation leader, business function owner, hands-on configuration resource, or workmate
8+ years of developing and maintaining C-level relationships resulting in successful partnerships and strategic alignment

Principal Managing Partner – Industry Capabilities

Key skills