Director of Human Resources

Role Overview

• Drive a Culture of Excellence: Set and reinforce clear, consistent expectations for excellence, accountability, and continuous improvement company-wide.
• Act as a Business Partner: Understand our product, our customers, and our bottom line. Provide clear, practical, and objective guidance to managers on complex organizational and people challenges.
• Performance Density: Lead our performance management processes, including goal setting and calibration. Equip managers to address underperformance promptly and constructively, ensuring fair, transparent, and consistent outcomes.
• Talent Acquisition Leadership: Partner with Talent Acquisition and hiring managers to develop scalable recruiting strategies, improve hiring processes, and attract high-performing talent aligned with Donorbox’s standards and culture. Provide leadership and strategic oversight for Talent Acquisition operations across the organization.
• Employee Relations & Conflict Resolution: Own employee relations matters end-to-end with a calm, objective, and highly professional approach. Partner with Legal to conduct investigations and resolve issues fairly and efficiently.
• Streamline Operations: Oversee and continuously improve HR systems, policies, and the employee handbook. Proactively identify and eliminate unnecessary bureaucracy to keep the company moving fast.
• Compliance & Fairness: Develop and enforce HR policies that align with our core values and comply strictly with U.S. labor and employment laws, ensuring a welcoming environment of equal opportunity.
• Organizational Effectiveness: Lead initiatives that directly impact business output, including practical job architecture, career pathing, organizational planning, headcount strategy, hiring prioritization, and competitive salary benchmarking.
• Model the Standard: Demonstrate strong discipline, reliability, and excellent follow-through in all aspects of your work.

Requirements

• Education: Bachelor or Master's degree in Human Resources, Business Administration, or a related operational field
• Operational Leadership: Proven people-management experience outside of the HR function (e.g., in Operations, Sales, Product, or Engineering). You must intimately understand the day-to-day realities and pressures of the business.
• HR Expertise: 7+ years of professional HR experience, with at least 3+ years in a senior HR or People Operations capacity, ideally scaling a high-growth company of 100+ employees.
• Compliance Knowledge: Strong, practical knowledge of U.S. labor law, EEO compliance, and HR best practices.
• Conflict Resolution: Proven experience managing complex employee relations with a neutral, objective, and professional approach.
• Communication: Excellent, direct communicator. Ability to influence, coach, and support stakeholders at all levels without relying on corporate jargon.
• Execution: Strong bias for action. Comfortable operating in a fast-moving, evolving environment and acting as both a strategic architect and hands-on executor while scaling people processes and organizational infrastructure.
• Integrity: Demonstrated commitment to maintaining a respectful, merit-based, and highly productive workplace.

Benefits

• Fully remote work from the comfort of your home
• Generous time off policy of 21 days (birthday included 🎉), 8 designated/floating holidays, 2 paid volunteer days, and 5+ sick days (dependent on state)
• Employer-sponsored health insurance plan through TriNet, including medical (United Healthcare), dental, vision, and life
• 401(k) retirement plan via TriNet's partner, Empower, with an employer match of up to 4%
• Reimbursement package for home office expenses and professional development, up to $1.5k
• Eligibility for employee equity plan (stock options)
• Wellness program with fitness and mindfulness classes
• Love your work and our mission of serving nonprofits!