Manage Salesforce user accounts, profiles, permission sets, and access controls
Create, modify, deactivate, and maintain users following security and governance best practices
Configure and manage Salesforce sandbox environments for development, testing, and QA purposes
Collaborate with development teams to promote code changes and updates across Salesforce environments
Monitor workflow queues, automation processes, and system performance to ensure operational efficiency
Troubleshoot and resolve workflow, automation, and system-related issues
Support and maintain integrations with external platforms including AWS Connect, ServiceNow, and Azure AD
Configure and maintain identity provider integrations with a strong focus on Azure AD and Single Sign-On (SSO) functionality
Ensure secure authentication and access management across integrated systems
Maintain Salesforce configurations, customizations, workflows, and documentation
Provide end-user support, troubleshooting, and training as needed
Collaborate with technical and business teams to support operational improvements and system enhancements
Ensure compliance with organizational security standards and governance policies

Salesforce Certified Administrator certification (or equivalent Salesforce Administration certification)
5+ years of experience as a Salesforce Administrator with strong expertise in day-to-day Salesforce administration and maintenance
Experience managing Salesforce users, profiles, roles, permission sets, and security settings
Strong experience with Salesforce workflows, automation processes, and troubleshooting
Experience with Salesforce sandbox management and environment administration
Strong understanding of Salesforce security and access management best practices
Excellent problem-solving, analytical, and troubleshooting abilities
Strong written and verbal communication skills

Salesforce Administrator – Contract

Key skills