Responsible for project management of all client implementations
Coordination of onboarding activities with all internal departments including Finance, Production/Operations, IT, Branding, Product Management, Merchant Partners, Legal and Client Services
Effective client relationship management by proactively communicating with clients, identifying and prioritizing client issues/concerns
Acting as the central point of contact for ongoing program management needs to ensure a high level of client satisfaction with InteliSpend products and services
Work cross-functionally to execute on individual client strategies to identify opportunities for increased retention and penetration
Manage custom client inventory and program renewals
Manage compliance process and procedures to ensure Client Due Diligence (CDD) and Payment Card Industry (PCI) data collection and data handling procedures are followed
Provide Account Management subject matter expertise to cross functional teams with regard to ongoing system enhancements, product launches and projects

Bachelor's degree required or equivalent combination of experience and training
2+ yrs Client Services / customer service / sales environment
2+ years experience leading cross-functional account teams for high profile, high volume, complex accounts
Solid business writing skills, experienced with proposals, presentations, project plans and business correspondence
Proven experience in diverse internal systems and system processing and problem resolution
Excellent verbal, written and presentation skills
Excellent interpersonal skills to lead project/account teams and to manage client relationships
Self directed with strong analytical, project management and leadership skills
Strong technical and organizational skills
Proficient in MS Office suite of products
Experience with Microsoft Project a plus
Some travel required

Account Manager II

Key skills