Deliver an exceptional experience for our customers by resolving issues efficiently.
Provide proactive support to ensure customers get the most value from our product.
Serve as a trusted advocate for customers, helping create positive interactions that build long-term satisfaction and loyalty.
Collaborate closely with design and development teams to improve processes, workflows, and product experiences based on customer feedback and needs.
Shape solutions that enhance usability, streamline operations, and elevate the overall customer experience.

Bachelor’s degree (BS/BA) preferred; Associate degree (AA/AS) accepted with 4 – 8 years of relevant military experience.
Minimum of 4 years of military aviation experience required, including backgrounds such as Pilot, Enlisted Aviator, or Aviation Resource Management.
Strong understanding of aviation operations, workflows, and customer support within a military or operational environment.
Experience collaborating with cross-functional teams and supporting operational or mission-critical systems preferred.
Excellent communication, problem-solving, and customer service skills with the ability to work effectively in a fast-paced environment.

Customer Experience Manager – SME

Key skills