Serve as the main point of contact for dealer leadership, including Dealer Principals, General Managers, Fixed Ops Directors, BDC Managers, and OEM field reps.
Build deep, trusted relationships that strengthen long-term loyalty and strategic alignment.
Conduct proactive business reviews, executive updates, and ongoing communication touchpoints.
Own renewal preparation, negotiation strategy, and contract execution for assigned accounts.
Partner with Solution Performance Managers/SMEs to ensure customers fully adopt and utilize their solutions.
Monitor product utilization, customer satisfaction, support ticket trends, and performance KPIs.

3–6+ years in automotive SaaS, dealership technology, or automotive retail operations.
Strong understanding of dealership workflows across fixed ops, variable ops, CRM, and marketing.
Experience managing a customer book of business, with accountability for retention and expansion.
Excellent communication, relationship-building, and presentation skills.
Ability to analyze data and translate insights into customer recommendations.

Account Manager, Dealer Solutions

Key skills