Customer Results Manager - Marketing

Tekmetric is an all-in-one, cloud-based software company helping auto repair shops run smarter, grow faster, and serve customers better. The Customer Results Manager - Marketing will onboard customers to Tekmetric Marketing, educate them on capabilities and best practices, and collaborate across teams to improve the onboarding experience.

Responsibilities:

• Become a Tekmetric Marketing Product Expert
• Develop a deep understanding of the industry we serve and marketing efforts commonly utilized at shops
• Host onboarding calls in a group environment, while ensuring each customer is on track for launch
• Clearly communicate account setup requirements and expectations with customers
• Educate customers on Tekmetric Marketing capabilities, and best practices to simplify adoption and align expectations
• Work in a fast paced environment while ensuring customers receive superior service throughout their onboarding experience
• Collaborate with the sales, customer success, operations, support and engineering teams
• Leverage feedback for continuous improvement to the onboarding process
• Track record of proactively resolving escalated client service issues while sharing insights with the organization
• Work closely with the Customer Success team to solve problems collaboratively

Requirements:

• 1-2 years' experience in Customer Onboarding or a customer facing function
• Team player mentality
• Project Management Skills
• Track record of proactively resolving escalated client service issues while sharing insights with the organization
• Work closely with the Customer Success team to solve problems collaboratively
• Bachelor's degree Preferred