Staff Site Reliability Engineer

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. The Staff Site Reliability Engineer will establish best practices, drive observability strategies, and lead initiatives to enhance platform reliability and scalability.

Responsibilities:

• Establish and evolve SRE best practices across the organization, including reliability principles, error budgets, incident response, postmortems, and operational readiness standards
• Define and drive observability strategy for system health, performance, and reliability, including SLIs/SLOs, alerting quality, dashboards, and service health indicators
• Design and implement software-driven solutions within the infrastructure domain, automating manual processes and eliminating operational complexity and toil
• Act as a technical leader and force multiplier, helping set priorities and influencing decision-making across core cloud infrastructure, reliability tooling, and platform architecture
• Take ownership of large, ambiguous initiatives, driving them from concept to delivery while aligning stakeholders across engineering, security, and product
• Combine deep knowledge of software development, infrastructure, and security to improve platform resilience, scalability, performance, and compliance
• Proactively identify systemic risks and reliability gaps, recommending and leading platform upgrades and architectural improvements before they become incidents
• Partner with engineering teams to improve developer workflows, tooling, and operational maturity, increasing productivity while reducing cognitive load
• Provide technical mentorship, architecture guidance, and high-quality design and code reviews for engineers across infrastructure and product teams
• Lead by example in documentation and knowledge sharing, ensuring systems and processes are well-understood and not dependent on individual ownership
• Participate in and help mature incident response, escalation practices, and post-incident learning across the organization

Requirements:

• Bachelor's or Master's degree in Computer Science or equivalent practical experience
• 7+ years of experience in site reliability engineering, infrastructure engineering, or platform engineering roles, with demonstrated impact at scale
• Expert-level, methodical troubleshooting across the entire stack, from application to kernel to network
• Strong command-line proficiency and deep expertise in Linux systems and operating system fundamentals
• Advanced understanding of networking concepts including load balancing, proxies, DNS, TCP/IP, NAT, and service-to-service communication
• Experience working across multiple languages (e.g., Python, Go, Bash, and familiarity troubleshooting application stacks such as React or similar)
• Strong track record of automating repetitive and complex operational work to reduce toil and increase reliability
• Ability to design and build internal tools (Python or Go) that standardize and scale engineering practices
• Comfortable operating in an agile environment, with disciplined testing and quality practices
• Deep experience with cloud platforms, particularly managed services and production-grade architectures
• Strong expertise in Kubernetes and container orchestration (EKS, Helm), including lifecycle management and operational best practices
• Proven experience designing and implementing observability systems, including metrics, logging, tracing, dashboards, and alerting
• Deep understanding of container technologies, security scanning, secrets management, dynamic configuration, and microservices architectures
• Familiarity with service meshes and advanced traffic management concepts
• Experience designing and maintaining company-wide IaC codebases using tools such as Terraform, Pulumi, CloudFormation, or Ansible
• Ability to think holistically about infrastructure design, cost, reliability, security, and long-term maintainability
• AWS preferred, GCP/Azure acceptable