Job Summary: Seeking an experienced Client Partner/Account Manager with strong expertise in EdTech, higher education, and digital learning to manage US client relationships, drive account growth, and lead global delivery teams.
Key Responsibilities:
Manage strategic US client relationships and drive client satisfaction, retention, and account growth.
Own a $5 6M P&L, including revenue forecasting, profitability, and budgeting.
Lead global teams delivering digital publishing, learning platforms, data engineering, and AI solutions.
Identify cross-selling and upselling opportunities.
Advise clients on EdTech trends, Generative AI, learning analytics, and platform modernization.
Ensure compliance with FERPA, COPPA, WCAG, and digital content standards.
Qualifications:
10+ years of experience in account management, client partnerships, or business development within EdTech, higher education, or digital publishing.
Proven $5 6M P&L ownership with revenue growth and profitability.
Experience managing large, globally distributed teams and US enterprise clients.
Strong knowledge of digital learning, AI-driven solutions, analytics, and cloud platforms.
Excellent communication, negotiation, and executive relationship management skills.
Bachelor's degree required; MBA preferred.
