Senior Manager, Sales & Customer Support Job Details | Mann+Hummel GmbH

MANN+HUMMEL is hiring a Senior Manager, Sales & Customer Support to lead a team and manage customer accounts in the industrial water market. The role supports regional growth strategy, customer service, sales execution, and development of new accounts and channel partnerships.

Responsibilities:

• Player coach managing accounts and a team consisting of Inside Sales and Customer Service
• Supports the business in strategy execusion and implementation of the regional growth plan (prepare a strategic sales plan focused on target accounts and markets, supports order analysis, reviews contracts, prepares and maintains relevant documentation)
• Provide ongoing technical support and ensure high-quality customer service (follow-up of orders, customer visits, prepare and conduct customer presentations)
• Serve as a liaison between the customer and MANN+HUMMEL internal departments, understand customer needs and initiate
• Prepare the price analyses, as well as the operational sales planning
• Prepare and lead price negotiations for new projects and customers
• Support the business with market research and industry intelligence
• Identify, develop and support the team with identification of new customers
• Accellerate new channel partner (Distributors, OEMs, Integrators) relationships
• Maintain, update and coach Salesforce disipline
• Responsible for achieving individual and team booking and revenue targets
• Provide urgent response time in delivering customer & channel partner satisfaction
• Responsible for prospecting, developing and managing a distribution network. Including distributor strategy execution, distributor performance management, and distributor key performance indicators (KPIs)

Requirements:

• Bachelor's degree in Engineering, or a similar field of study
• 8 years' minimum customer-facing sales experience within a manufacturing environment
• 3 years' minimum team leadership / team management experience leading direct reports
• Experience developing and implementing customer focused strategies
• Previous experience in filtration (membrane, particle filters, coalescers, etc.)
• Customer driven, organization and coordination skills, self-motivated and ability to deliver in fast-paced, challenging environments
• Ability to manage multiple projects simultaneously
• Conflict management skills
• Strong English communication skills (verbal, written, presentation)
• Microsoft Office tools (Excel, PowerPoint, Word, Outlook)
• CRM experience
• SAP experience
• No Visa sponsorships are available for this position
• Membrane Filtration experience specifically
• Salesforce CRM
• Bi-lingual English/Spanish