Network Customer Service Support

Enlyte is hiring for a role focused on maintaining accurate provider data for network providers. The work supports provider selection, reimbursement accuracy, directory listings, and resolution of data discrepancies.

Responsibilities:

• Maintain Provider Data for all network providers
• Ensure all provider information is accurately recorded and maintained for proper reimbursement and directory listings
• Review system updates to verify provider data is loaded accurately
• Identify any updates needed to complete data load processes
• Provide support for baseline provider data transactions that cannot be administered automatically due to system limitations and/or data integrity issues
• Outreach for verification of provider (professional and facility types) via phone calls, emails, and faxes
• Thoroughly document all provider changes in multiple databases
• Research and work provider group rosters in multiple formats, word and excel
• Review bulk provider submissions from provider groups to confirm accuracy of data load to system
• Research data discrepancies and key provider data into internal systems as needed to resolve errors

Requirements:

• Applicants must have current and ongoing authorization to work in the US without employer sponsorship
• High school diploma or equivalent
• 1-2 years of experience in healthcare data management or similar role required
• Understanding of healthcare provider networks and relationships
• Experience with data analysis and data management
• Proficiency in Microsoft Excel and data manipulation
• Attention to detail and accuracy
• Strong problem-solving skills
• Excellent organizational skills
• Experience working with provider data management systems preferred
• Experience with healthcare provider data preferred