Director - Product Management, LillyDirect, EMEA

Eli Lilly and Company is hiring a Director to lead product strategy, development, and execution for LillyDirect’s digital portfolio across EMEA. The role focuses on consumer-centered product roadmaps, cross-functional collaboration, and improving customer experience and business outcomes.

Responsibilities:

• Help define and implement a bold EMEA product strategy, roadmap, timeline, and requirements. Align product initiatives with consumer satisfaction goals and business outcomes, CSAT/NPS impact, and ensure consistent delivery across a portfolio of interconnected products. Have a strong voice across the LillyDirect Product team, ensuring that insights inform future strategy. Define how LillyDirect adapts to markets where private prescribing and online pharmacy models operate alongside a national health service
• Embody a no-ego, team-first mentality in all interactions. Foster a collaborative culture that prioritizes shared success over individual recognition. Represent the product team with humility and integrity when engaging with business and ops collaborators, engineering, design and third party vendors
• Act as a strategic product partner to consumer operations leads, translating collective goals into a compelling product vision and actionable strategy. Collaborate closely with design and engineering to ensure solutions are grounded in consumer needs, are technically scalable, and aligned with the broader LillyDirect experience. Stay up to date on new technology and third-party solutions that augment our roadmap, including online pharmacy, telehealth, and health-system partners. Champion the voice of the consumer in every product decision, CSAT trends, and qualitative research to inform priorities
• Partner to understand end-to-end consumer journeys across consumer touchpoints: desktop, mobile web, app, chat, email, phone. Collaborate closely with Design and UXR, to ensure our UX is intuitive and designed as frictionless, anticipating needs before our customers do. Advocate for design quality and accessibility throughout the product lifecycle, and use data-driven insights to continuously reduce consumer friction and improve first-contact resolution rates
• Partner with engineering leadership to assess architectural trade-offs. Establish technical standards and ensure scalable, modular solutions that can flex with product expansion. Apply working knowledge of health-data privacy requirements under a national regulator, open banking, and national health app ecosystems
• Build and maintain strong relationships with collaborators. Serve as the internal subject matter expert on consumer product best practices within e-commerce and direct-to-consumer models. Represent LillyDirect’s consumer product vision in industry forums and contribute to thought leadership in customer experience

Requirements:

• Bachelor's degree
• 10 + years of product management experience
• Demonstrated experience in leading and managing consumer product portfolios at a high-growth e-commerce or direct-to-consumer company
• Extensive experience partnering and working with engineering teams
• Experience evaluating third-party solutions and engaging with external vendors
• Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1
• 5 + years of product management experience shipping products within EMEA markets
• Proven track record of driving measurable impact in an e-commerce setting
• Experience launching or operating digital health products in EMEA, ideally within a publicly funded, multi-payer healthcare system
• Working knowledge of national-level medicines regulation, health technology assessment, and pharma industry codes of practice
• Familiarity with how regional health bodies, primary care, and prescribing and referral pathways work within a national health service
• Experience with nationally regulated online pharmacy and private prescribing models
• Deep understanding of user experience principles and human-centered design
• Background in managing web and mobile app consumer experiences
• Exceptional leadership and critical thinking skills with strong eye for business and consumer empathy