Customer Service Representative - Professional Liability

One80 Intermediaries is hiring a Customer Service Representative - Professional Liability to answer insureds’ and carriers’ questions and resolve service issues related to coverage, claims, costs, and billing. The role supports business retention through client service, policy and transaction processing, and maintaining accurate customer records.

Responsibilities:

• The Customer Service Representative - Professional Liability answers questions and resolves problems initiated by insureds and carriers via telephone, mail, and e-mail
• Significantly contributes to business retention efforts
• Provide excellent customer service via phone to clients
• Maintain accurate customer service history notes regarding clients calls, changes to benefits, policies, etc., to allow efficient handling of future calls
• Assist with processing client requests received via mail, fax, and email
• Update and maintain customer records in the administration system
• Process and analyze new business transactions, policy transactions, and correct company records to adjust errors
• Mail specified forms and route completed forms for processing