Travel Claims Examiner and Customer Service Representative

Brown & Brown, Inc. is an insurance organization committed to serving customers through a meritocratic culture. The Travel Claims Examiner and Customer Service Representative serves as the first point of contact for reporting claims, initiating the claims process, assessing coverage eligibility, and providing exceptional service to claimants and callers.

Responsibilities:

• Independently process travel claims in accordance with associated policies
• Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations
• Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive manner
• Consistently meet established performance standards, including quantity and quality claims processing standards
• Maintain current knowledge of Plans and effectively apply this knowledge to the payment of claims, customer service, and all other job functions
• Ability to function independently within established guidelines
• Maintain HIPAA compliance

Requirements:

• Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations
• Effective time management skills
• Ability to function independently within established guidelines
• Excellent interpersonal, verbal, and written communication skills
• Intermediate skill level in Microsoft Office programs
• Problem/issue resolution capability
• Ability to work effectively in a fast-paced team-based environment