Senior Product Designer

Nextiva is hiring a Senior Product Designer to shape customer experiences across its Unified Customer Experience platform. The role leads end-to-end design across desktop and mobile, partners with Product and Engineering, engages customers, and uses AI-assisted workflows to prototype and deliver product experiences.

Responsibilities:

• Lead end-to-end product design from discovery through delivery across desktop, mobile, and responsive experiences
• Partner with Product Managers and Engineers as a strategic thought partner, challenging assumptions, asking the right questions, and helping define the best solution instead of simply executing requirements
• Engage directly with customers to understand their needs, ask thoughtful questions, gather feedback, and translate insights into product decisions and improved experiences
• Create user flows, customer journeys, wireframes, interactive prototypes, high-fidelity designs, and production-ready experiences across desktop and mobile
• Design across multiple product domains, including onboarding, e-commerce, AI-powered product capabilities, administration, customer conversations, and emerging platform initiatives as priorities evolve
• Build functional, high-fidelity prototypes using AI-assisted development workflows to validate ideas with customers and stakeholders quickly, learn from feedback, and iterate toward the right solution
• Collaborate closely with Engineering by reviewing AI-generated frontend implementations, refining production code, and helping bridge design and development
• Drive consistency across products by evolving and contributing to Nextiva's design system, reusable components (A2UI), and design standards
• Use customer research, analytics, experimentation, and usability testing to continuously improve product experiences and business outcomes
• Communicate design thinking clearly and confidently, presenting concepts, facilitating customer and stakeholder conversations, and explaining the rationale, tradeoffs, and customer insights behind design decisions
• Work independently in a fast-paced environment, managing multiple initiatives while adapting quickly as business priorities evolve
• Leverage AI-powered design, research, and development tools responsibly to improve speed, quality, creativity, and execution
• Explore emerging AI technologies and workflows, sharing best practices that improve team productivity and elevate design quality

Requirements:

• 6+ years of experience designing digital products, preferably within SaaS or enterprise software environments
• Strong, current portfolio demonstrating exceptional product thinking, interaction design, visual design, accessibility, systems thinking, and measurable customer impact
• Proven experience leading complex product initiatives from discovery through implementation
• Demonstrated ability to think critically, solve ambiguous problems independently, challenge assumptions, and influence product direction rather than simply executing requirements
• Experience designing production-ready experiences across desktop, mobile, and responsive environments
• Experience building, maintaining, and evolving scalable design systems, reusable components, and component libraries
• Strong understanding of user-centered design, information architecture, usability testing, experimentation, and data-informed design
• Strong customer communication and discovery skills, with experience conducting customer conversations, asking effective questions, gathering feedback, and turning insights into actionable design decisions
• Experience partnering closely with software engineers throughout implementation and delivery
• Demonstrated proficiency using modern AI-powered design and development tools to accelerate design, prototyping, documentation, and frontend implementation
• Working knowledge of modern design-to-code workflows, including AI-generated frontend development, Git-based collaboration, and component-based architecture
• Technical fluency with HTML, CSS, modern frontend frameworks, and design systems sufficient to evaluate and refine AI-generated implementations
• Experience building interactive prototypes that closely resemble production experiences and using them to gather feedback and validate solutions
• Strong communication and presentation skills with the ability to articulate design decisions, tell a clear product story, and collaborate effectively with customers, Product, Engineering, and other stakeholders
• Self-directed, highly adaptable, and comfortable moving between product areas and priorities in a fast-paced environment
• Curiosity about emerging AI technologies and a continuous learning mindset, with a willingness to experiment, adapt, and share new approaches across the team
• Experience using AI-assisted development environments such as Cursor, Claude Code, ChatGPT, or similar AI-native workflows
• Experience designing AI-powered product experiences, including conversational interfaces, copilots, intelligent assistants, or embedded AI workflows within SaaS applications
• Experience contributing to React component libraries or collaborating on production-ready component implementations
• Experience creating personal or side projects that demonstrate modern product design, coding, or AI experimentation
• Experience conducting A/B testing and using experimentation to improve customer experiences