UX/UI Product Designer

Everblue is a mission-driven, veteran-owned program implementer focused on reimagining public programs and building trust in government. The UX/UI Product Designer will own user experience across the Everserve software platform and non-digital or blended public program experiences, using research, service design, prototyping, and usability testing to create accessible, dependable interactions.

Responsibilities:

• Translate complex program requirements into user flows, wireframes, mockups, and prototypes for Everserve
• Build and maintain a Figma-based design system that engineering can implement directly
• Audit existing user flows for usability and accessibility gaps, and document findings with proposed fixes
• Make design and user-experience decisions for core and new Everserve functions and features
• Map and redesign end-to-end experiences for Everblue's non-digital and blended programs, for example, how a student discovers, enrolls in, and completes a class
• Design and deliver journey maps, service blueprints, and process flows built for the people who run and use them, not just the people who build software
• Identify friction points across a program's full lifecycle and propose clear, workable fixes for both the participant and staff experience
• Support the product and program vision through research, prototyping, and user testing
• Collaborate daily with product managers, engineers, implementation specialists, and program teams
• Raise questions, propose new approaches, and advocate for the user throughout the process

Requirements:

• Excelling in this role requires a blend of empathy, creativity, and problem-solving skill, combined with technical expertise in information architecture, user research, usability testing, and prototyping, plus the service-design fundamentals to map, diagnose, and re-architect a multi-step process end to end, not retrofit the old one
• As with any client-facing role, you'll need to communicate design rationale effectively to external stakeholders as well as in-house product, engineering, and implementation teams
• For the software side, you're proficient in tools like Figma, Sketch, and Adobe XD, and you apply them fluently to input and selection patterns across mobile and desktop
• For the program side, you're comfortable with journey mapping, service blueprints, and process design, translating a multi-touchpoint experience (a signup, an intake, an onboarding) into something a non-technical operations team can actually run
• Because Everblue serves state government programs, this role also requires working knowledge of accessibility standards (WCAG 2.1 and Section 508) and a strategic mindset for balancing regulatory constraints against usability
• Five or more years of UX/UI or service design experience, ideally spanning both digital products and non-digital or blended program experiences
• Bachelor's degree in Design, Human-Computer Interaction, or a related field, or equivalent experience demonstrated through a portfolio
• Proficiency in Figma, Sketch, Adobe XD, or comparable design and prototyping tools
• Working knowledge of service design methods (journey mapping, service blueprinting, process mapping) and experience applying them to a real operational program, not just software
• Ability to work directly with internal and external stakeholders to define requirements and design experiences that meet program needs
• Applied experience with mobile-first and responsive design principles
• A working grasp of user-centered design: planning and conducting user research, usability testing, A/B testing, rapid prototyping, and heuristic analysis
• Working knowledge of WCAG 2.1 accessibility standards and experience designing for compliance requirements
• Ability to iterate designs efficiently based on stakeholder and user feedback
• Clear, direct communication skill, written and verbal, with technical and non-technical audiences
• A track record of resolving user pain points, on screen or in a process, through design decisions grounded in evidence
• Basic HTML5, CSS3, and JavaScript skills are a plus