Senior Business Systems Analyst

Optum is hiring a Senior Business Systems Analyst for Optum Technology to define and document business processes, project features, and technical requirements for technology delivery. The role models workflows, assesses system impacts, supports solution prototyping and end-to-end testing, and serves as a subject matter expert for assigned applications.

Responsibilities:

• Define and document business processes and project features and requirements
• Model business processes (current "as is" and future "to be")
• Evaluate proposed system changes for downstream system and/or business process/departmental impacts
• Identify and communicate issues or risks with project deliverables
• Participate in prototyping solutions to provide the business unit a preliminary evaluation and/or user interface experience
• Work with technical team members to liaise between clients, technology, and vendors when troubleshooting problems
• Acquire and maintain working knowledge of assigned applications functionality as well as system integration points and architecture of the application; Act as a SME for assigned applications
• Facilitate group meetings with both internal and external clients
• Conduct functional and performance testing. This includes application and system (end to end) testing
• Document test results (defect tracking) using the designated tools, repositories and procedures. Work with the business to prioritize defects
• Prepare and deliver training as needed for applications
• Bring "continuous improvement" and learning mindset to the team and encourage learning and professional growth in others

Requirements:

• Bachelor's degree in Information Systems, Business, Computer Science, Healthcare Administration, or related field, or equivalent work experience
• 7+ years of experience as a systems analyst, business analyst, technical project analyst, product analyst, or similar role supporting technology delivery
• Strong collaboration with business partners, product teams, engineering teams, QA, operations, vendors, and leadership stakeholders
• Executive-ready written and verbal communication, including concise status updates, decision framing, and issue escalation
• Ability to communicate effectively with technical and non-technical audiences, including business leaders, product owners, developers, testers, vendors, and operations partners
• Ability to work independently, manage multiple priorities, drive clarity through ambiguity, and influence progress without direct authority
• Strong analytical, critical thinking, problem-solving, organizational, prioritization, and documentation skills
• Experience identifying project risks, system dependencies, requirement gaps, and stakeholder decisions needed to support successful delivery
• Healthcare, insurance, student health, regulated industry, or enterprise platform experience preferred
• Demonstrated ability to analyze complex business processes, system workflows, integrations, and operational impacts across multiple teams or platforms
• Systems analysis, business process analysis, impact assessment, and solution documentation
• Requirements elicitation, user story development, acceptance criteria definition, backlog refinement, and stakeholder facilitation
• Ability to understand system integrations, data flows, application behavior, API concepts, configuration, security considerations, and operational dependencies
• Proficiency with Microsoft Office, Visio or similar process-mapping tools, Agile delivery tools, and collaboration platforms
• Familiarity with SQL, reporting, or data validation concepts preferred, but not required as a primary responsibility