Senior Business Systems Analyst

Patch My PC is hiring a Senior Business Systems Analyst to design and optimize scalable business systems and operational processes. The role translates business objectives into solutions across Salesforce, HubSpot, and related technologies, coordinating with stakeholders, platform administration, engineering, and QA from discovery through release readiness.

Responsibilities:

• Work with stakeholders to understand business objectives, operational challenges, and system needs
• Facilitate discovery sessions, workshops, and process reviews
• Gather, document, and validate clear business requirements
• Translate business requirements into user stories, functional specifications, process maps, and acceptance criteria
• Analyze existing processes and recommend scalable improvements
• Serve as a liaison between business stakeholders and technical teams
• Design scalable business system solutions across Salesforce, HubSpot, customer support, billing, and other operational technologies
• Develop future-state process flows, solution designs, system design documentation, object models, data structures, automation approaches, and integration requirements
• Assess how proposed changes impact processes, integrations, data structures, reporting, and user experience
• Recommend design approaches that prioritize simplicity, scalability, maintainability, and data integrity
• Identify technical debt and propose long-term design improvements
• Partner with the Salesforce Administrator to scope and implement declarative configuration changes
• Partner with engineering and QA to scope, prioritize, and validate custom development and Salesforce-HubSpot integration work
• Think beyond the current state to design scalable solutions and leverage AI where it can improve GTM velocity, insight, or efficiency
• Coordinate business systems initiatives through planning, prioritization, stakeholder alignment, release validation, and change management
• Support project planning, prioritization, risk identification, and dependency management
• Partner with project managers and delivery leaders to ensure successful execution
• Keep stakeholders aligned throughout solution development and implementation
• Support user acceptance testing, release validation, and change management activities
• Ensure solutions support high-quality reporting and analytics
• Partner with data teams to define business metrics and reporting requirements
• Own the data quality and integrity requirements for any system change, partnering with the Salesforce Administrator and engineering team on implementation
• Promote consistent definitions and data standards across systems
• Establish and maintain documentation standards for processes, requirements, and system designs
• Participate in solution reviews and governance activities
• Advocate for best practices in business analysis, systems design, documentation, and platform administration
• Identify opportunities to improve operational maturity, efficiency, and automation

Requirements:

• 10+ years of experience as a Business Systems Analyst, Business Analyst, Solutions Analyst, or similar role
• Experience designing and implementing solutions across Salesforce and HubSpot, including building and maintaining integrations between the two
• Strong business process analysis and process design expertise
• Experience working within a shared delivery model, partnering with a dedicated platform administrator and/or engineering team rather than owning end-to-end build
• Experience gathering and documenting complex business requirements
• Experience writing user stories, acceptance criteria, and functional specifications
• Strong understanding of system integrations, data management, and process automation
• Ability to communicate effectively with executives, business users, and technical teams
• Strong analytical and problem-solving skills
• Ability to navigate ambiguity and independently drive outcomes
• Combines systems thinking with clear, business-oriented communication
• Understands systems, processes, and data as an interconnected ecosystem
• Prioritizes scalable design over short-term fixes
• Balances strategic thinking with execution detail
• Can challenge assumptions and recommend better approaches
• Thrives in cross-functional environments
• Values accountability, continuous improvement, and operational excellence
• Is comfortable influencing without direct authority
• candidates for fully remote positions must reside in one of the following U.S. states at the time of hire:

AL, AK, AR, AZ, CA, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV, WY

• Salesforce Administrator certification
• Salesforce Business Analyst certification
• Salesforce Advanced Administrator certification
• Experience supporting Revenue Operations, Sales Operations, Customer Success Operations, or Business Operations functions
• Experience with CPQ, subscription management, billing systems, or SaaS operational workflows
• Familiarity with Agile delivery methodologies
• Experience with Azure DevOps, Jira, or similar work management platforms
• Experience with data visualization and reporting platforms
• Experience leveraging AI in a GTM environment to drive sales velocity, improve GTM insights, or increase operational efficiency