Temporary Customer Service Agent

rag & bone is hiring a Temporary Customer Service Agent to deliver customer service to its ecommerce customers and assist its retail community. The role handles customer inquiries and issues across multiple channels, supports a strong shopping experience, and works toward service and sales goals.

Responsibilities:

• Support a best-in-class level of customer service through extensive product knowledge
• Ensure that an excellent customer experience is given to every customer
• Be the first point of contact for any customer issues and complaints in an omni-channel setting, ensuring a resolution takes place in a timely manner through email, chat, phone, and social media communications
• Assist customers on all inquiries which will involve product inquiries, returns, delivery, payments, placing orders, sourcing product, etc
• Meet KPI’s which will include sales, quality, productivity targets, contact resolution, CSAT scores, and overall departmental goals
• Work with internal colleagues to improve service, knowledge, and solve a customer’s query in a timely, efficient manner
• Understand and exemplify the rag & bone brand philosophy and lifestyle
• Maintain a knowledge and understanding of all Policy and Procedure

Requirements:

• 1-2 years of multi-channel customer service experience, preferably in a DTC model
• Strong written and verbal communication skills
• Sales Driven with clientele experience
• Exudes a proactive, customer first, approach
• Capability to multi-task and operate multiple platforms simultaneously
• Strong organization and follow-up skills are essential
• Able to adapt to a rapidly shifting environment and a "can-do" attitude to solve any issues customers