Customer Service Agent

LifeVantage Corporation is seeking upbeat, self-motivated Customer Service Representatives to support independent distributors and customers with account inquiries and product information. The role involves handling inbound calls, resolving distributor-related issues, promoting products, and contributing ideas to improve customer service and productivity.

Responsibilities:

• Answer inbound calls and respond to customer requests
• Build rapport with customers by greeting them in a courteous, friendly, and professional manner
• Research possible distributor related issues using inside resources to resolve problems promptly and courteously
• Upsell/mention promotions and other products on phone calls
• In-depth knowledge and mastery of LifeVantage commission plan and ability to understand how promotions affect commissions
• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
• Perform other duties as assigned by management

Requirements:

• · Willingness to learn and open to change
• · Solid phone presence and interpersonal skills
• · Excellent verbal and written communication skills
• · Strong time management, critical thinking, organizational, problem solving and analytical skills
• · Ability to adapt to work efficiently in a rapidly changing dynamic environment
• · Positive, professional engaging and friendly attitude is a must
• · Ability to receive constructive feedback as well as provide valuable suggestions for improvement
• · Must be computer literate with the ability to learn customer service software applications
• · Punctuality and consistent work attendance
• · Able to read, write and communicate verbally in English and Spanish
• · High School diploma or equivalent
• · One to three years related customer service experience and/or training, or equivalent combination of education and experience
• · Have dedicated cable, DSL, or fiber internet services of at least 50mb/s
• · A secure home office, free from background noise or other distractions, space to setup desktop workstation and hard wire into your home internet service
• · This position requires the employee to both reside and work in the state of Utah
• · Background in Network Marketing is a plus