Customer Service Agent

Lulus is hiring a Customer Service Agent to assist customers with questions, orders, purchasing decisions, and product information. The role handles inbound and outbound customer contacts, resolves issues, and builds customer relationships to support retention.

Responsibilities:

• Answer customer questions and assist them with order placement and site navigation through phone, chat, and email
• Assist customers with making purchasing decisions
• Resolve any customer issues in a timely, upbeat, and friendly manner
• Manually place new orders
• Field customer questions, concerns & problems
• Maintain a thorough working knowledge of the company's products and relay this information to customers
• Develop rapport with customers

Requirements:

• High School Diploma or equivalent
• Strong interpersonal skills
• Professional phone etiquette
• Proficient use of computer and software applications (Microsoft Office, Google Docs, Email)
• Exceptional grammar and punctuation
• Creative problem solving
• Knowledge of customer service principles and best practices
• Ability to multitask
• Ability to work in a team as well as independently
• Quiet and distraction-free workspace
• Highly consistent internet connection to support VPN and VOIP. Lulus provides a stipend to pay for internet connectivity but you must have adequate infrastructure
• Work collaboratively within a supportive team environment
• One to two years of customer service experience preferred