Senior Business Analyst/Project Manager—Encompass (San Diego CA or Remote West Coast))

LendSure Mortgage Corp. is a wholesale lender offering non-QM loan solutions. The Senior Business Analyst/Project Manager serves as the liaison between business teams and the Encompass development team, translating operational needs into requirements and managing system improvements and projects through implementation.

Responsibilities:

• This role will serve as the primary liaison between business stakeholders and our internal Encompass development team
• Partner with Sales, Operations, and other departments to understand business processes, challenges, and system requirements
• Gather, analyze, document, and refine business and functional requirements for Encompass enhancements, integrations, workflow changes, and related technology initiatives; translate these into user stories, specifications, process flows, acceptance criteria, and implementation plans
• Evaluate incoming enhancement requests to identify dependencies, risks, downstream impacts, and opportunities to simplify or improve existing processes
• Independently discover opportunities to reduce manual work, improve data quality, and increase efficiency in our Encompass workflows, and incorporate these ideas into our project pipeline
• Manage projects and system initiatives from initial discovery and planning through development, testing, deployment, and post-implementation review
• Partner with developers and technical resources, including third-party vendors, to clarify requirements and resolve questions throughout the development lifecycle
• Develop a strong understanding of LendSure's unique products, policies, and operations-we do much of our business on an exception basis, and our technical projects must support that ethos
• As part of their duties, the Senior Business Analyst/Project Manager must track, document, and report progress across a range of ongoing projects
• Help establish and maintain consistent standards for requirements, change management, testing, documentation, and implementation concerning all Encompass-related initiatives
• Coordinate priorities, timelines, deliverables, and dependencies across teams
• Maintain project plans, requirements documentation, issue logs, decisions, and other project artifacts as appropriate
• Communicate project status, risks, issues, dependencies, and decisions clearly to both technical and non-technical audiences
• This role plays a key part in our change-management process both before and after deployment
• Organize and support user acceptance testing, including development of test scenarios and validation of completed functionality against business requirements
• Conduct troubleshooting and root-cause analysis for issues involving Encompass
• Coordinate rollouts and announcements with the corporate training team, particularly by compiling release notes and by scheduling and giving demos to that team

Requirements:

• Significant experience in business analysis, project management, systems analysis, product ownership, or a similar role
• Strong knowledge of mortgage lending workflows and the loan origination lifecycle
• Demonstrated ability to gather complex requirements from business users and translate them into clear, detailed technical and functional specifications
• Strong analytical and problem-solving skills, including the ability to understand how a proposed system change may affect multiple workflows, teams, and processes
• Experience managing multiple concurrent projects, priorities, and stakeholder groups
• Strong verbal communication and technical writing skills, with the ability to communicate effectively with executives, business users, operations teams, and technical personnel
• Strong organizational skills and attention to detail
• Experience with user acceptance testing, software releases, change management, and software development lifecycles
• Ability to work independently while collaborating closely with a distributed team
• 5+ years of experience working with Encompass in a technical, analytical, business systems, administrative, development, or implementation capacity strongly preferred
• Deep knowledge of the Encompass LOS, including configuration, business rules, workflows, personas, fields, forms, integrations, reporting, or related development
• Experience in a wholesale or non-QM mortgage lending environment
• Experience analyzing and redesigning mortgage operations workflows
• Familiarity with APIs, system integrations, data mapping, databases, or other technical concepts relevant to Encompass
• Experience working in an Agile, Scrum, Kanban, or similar development environment
• Experience using project management and requirements-management tools such as Jira, Azure DevOps, Confluence, or similar platforms