Senior Business Analyst - Shared Services

Builders FirstSource is seeking a Senior Business Analyst to support implementation, optimization, and enhancement of applications used by HR, Real Estate, Legal, and other shared services. The role connects business users with IT, analyzes needs, defines solutions, supports projects and troubleshooting, and provides functional and technical support to business users.

Responsibilities:

• Develops understanding of the end-to-end processes within a functional area (e.g., HR, Legal, Lease Administration, Facilities Management). Identifies areas of improvement and optimization to enhance efficiency, accuracy, and customer satisfaction
• Regularly acts as a liaison between business stakeholders, internal development teams and third parties (vendors/ contractors) to ensure successful implementation and support of project efforts
• Facilitates design sessions to analyze business and user needs and incorporate appropriate subject matter expertise and technologists in one or more functional areas
• Analyzes and documents business and user needs, creating documentation of requirements specifications
• Collaborates with business stakeholders and IT resources to provide recommendations for appropriate systems alternatives and/or enhancements to current systems
• Works with other IT personnel to troubleshoot any problems and to craft incident solutions and root cause resolutions
• Assists developers in unit testing deliverables and facilitate user acceptance testing (UAT) with business partners to ensure system changes meet business requirements and user expectations
• Tracks data, reporting and general technology requirements from business or functional areas
• Utilizes enterprise level knowledge to assess business implications of technology applications to the current and future business environment when designing and documenting business processes and technology solutions
• Ensures systems comply with relevant industry standards, data protection regulations, and security best practices

Requirements:

• Bachelor's degree from an accredited college or university in Business, Information Systems, Human Resources, Computer Science, or a related field
• Minimum of 7 years of experience as a Business Analyst supporting enterprise applications, including requirements gathering, process analysis, solution design, testing, and implementation
• Proven experience translating complex business requirements into functional and technical specifications and partnering with development, integration, and support teams to deliver solutions
• Experience facilitating workshops, interviews, and process discovery sessions with business stakeholders and technology teams
• Strong understanding of business processes within Human Resources, Legal, Real Estate, and other Shared Services functions, with at least 5 years of experience supporting related applications and processes
• Or an equivalent combination of education and experience
• Experience with one or more of the following platforms is highly preferred - Dayforce, SAP SuccessFactors, CoStar, Docusign, Other HR, Legal, Real Estate, Contract Management applications
• Experience supporting SaaS/cloud-based applications, integrations between enterprise systems, and third-party vendor solutions is highly preferred