Business Process Analyst - Remote

Oldcastle Infrastructure is hiring a Business Process Analyst to support its global ERP initiative. The role focuses on end-to-end process design, business requirements, testing, documentation, user training, and change adoption.

Responsibilities:

• Become an expert in end-to-end system design and processes
• Gather detailed business requirements, engage in solution validation and end-to-end workshops that will impact the business. Leverage and evaluate SAP's integration and best practices
• Help COE understand the business to create technical requirements
• Collaborate with SAP consultant's and SMEs on testing scenarios thoroughly to ensure they meet business requirements. Align on shared goals and defined processes to ensure all teams work in sync towards a common vision
• Focus on testing end-to-end business scenarios that simulate real-world usage and cross-functional workflows
• Ensure defects are identified during testing and resolved timely
• Document Business Process Design (PDD) and update any changes to standard as required
• Create job aids for day-to-day end users
• Work with subject matter experts to identify training needs for target audience
• Participate in Train the Trainer (TTT) events
• Deliver, reinforce, and sustain end user training activities (classroom / virtual)
• Support development of an on-going training and user adoption model
• Deliver Hyper-care support during Go Live where necessary (mandatory P5, P11)
• Be a visible advocate for organizational change & sustainability

Requirements:

• Bachelor's degree in business, Finance, Engineering or a closely related field
• Strong strategic and problem solver mindset with ability to break down complex problems into testable components
• Effective collaboration, alignment, and communication within a global team
• Humility to learn a new business, while applying relevant experience
• Ability to work independently and on cross-functional teams while accepting ownership
• 5+ years of experience in manufacturing or other relevant business preferred
• Experience functioning in a role requiring a consultative approach (internal or external)
• Contagious positive attitude that inspires change
• Strong interpersonal skills and ability to build strong relationships
• Ability to communicate in a simple, articulate, thoughtful manner to varying audiences
• Hands-on experience with Salesforce, SAP or part of another ERP implementation team
• Resiliency and ability to deliver results under challenging circumstances
• Strong aptitude to solve problems and improve processes
• Desire to tackle new exciting challenges and help others learn and grow
• Process improvement knowledge gained while working in an organization undergoing a significant operational culture shift