Senior Business Systems Analyst

Humana is hiring a Senior Business Systems Analyst to support OneHome business-critical initiatives, including platform modernization, operational enhancements, production support, and regulatory changes. The role translates business needs into system requirements and partners with Operations and Technology teams on process optimization, testing, documentation, reporting, and system enhancements.

Responsibilities:

• The Senior Business Systems Analyst performs analysis of business, process and user needs, documentation of requirements, cost/benefit analysis and translation into proper system requirement specifications
• The Senior Business Systems Analyst formulates and defines systems and objectives based on both user needs and a good understanding of applicable business systems and industry requirements
• Devises or modifies procedures and processes to solve complex problems considering computing capacity and limitations, operating time, and form of desired results
• Validates benefits achieved from solution implementation
• Begins to influence department's strategy
• Make decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction
• Exercises considerable latitude in determining objectives and approaches to assignments
• The Senior Business Systems Analyst will support business-critical initiatives across OneHome’s business operations, including platform modernization, operational enhancements, production support, and regulatory changes
• Serving as a key liaison between business and technology teams, this role will translate business needs into clear requirements and help deliver effective, scalable solutions that achieve business objectives
• This role will build deep knowledge of OneHome’s business processes, technology platforms, data flows, and integrations while partnering with Operations and Technology teams to drive transformation and continuous improvement
• Key responsibilities include requirements analysis and management, process optimization, testing coordination, production support, process documentation, reporting, and successful implementation of system enhancements

Requirements:

• 5 or more years of technical experience
• Hands-on experience in a technology environment, either as part of a technology team or supporting technology initiatives, with working knowledge of Microsoft technologies
• Working knowledge of ad-hoc query tools and data repositories that support data extraction and manipulation
• Knowledge of Systems Development Life Cycle
• Experience in problem analysis and process
• Comprehensive knowledge of all Microsoft Office applications including Word, Excel, Access, PowerPoint, and Visio
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Experience in one or more of the following - Care Coordination, Care Management, Post Acute Care, Healthcare Claims Management, Revenue Cycle Management
• Bachelor's degree in Business, Information Systems, Computer Science, Healthcare Administration, Finance, or any related field
• Agile/Scrum certifications
• Six Sigma certification
• PMP certification
• Demonstrated experience with process documentation and re-engineering
• 2yrs. Healthcare Background