Senior IT Business Analyst

Circular Action Alliance is hiring a Senior IT Business Analyst to translate business challenges and requirements into clear user stories and technology solutions. The role leads requirements gathering, coordinates cross-functional teams, supports implementation and testing, and maintains project documentation and traceability.

Responsibilities:

• Lead business needs analysis sessions to define and document solution requirements, detailed user stories, user personas, and acceptance criteria through interviews, workshops, and stakeholder collaboration
• Partner with stakeholders across multiple business functions to align state and national business requirements into cohesive technology solutions
• Conduct impact analysis, data flow mapping, and feasibility assessments for new functionality or regulatory updates
• Analyze and model current business processes, workflows, user flows, and data structures to identify opportunities for process improvements and operational efficiencies
• Participate in the evaluation and selection of technology solutions to ensure alignment with business and technical requirements
• Support developers and solution architects by identifying opportunities to leverage AI capabilities that enable scalable, value-driven solutions
• Participate in test planning, use case development, and solution validation activities to ensure technology solutions meet business requirements and maintain system integrity
• As needed, collaborate with national and state business users to support solution design, testing, and deployment of system enhancements, upgrades, and fixes while supporting CAA enterprise processes and architecture
• As needed, review and support business-developed documentation including user guides, training materials, and process documentation
• Mentor junior analysts and contribute to continuous improvement of business analysis standards, methodologies, and best practices
• Maintain end-to-end requirements traceability from business requirements through user stories, solution delivery, testing and production deployment
• Develop and maintain Business Requirements Documents (BRDs), process flows, user stories, acceptance criteria, and supporting artifacts in accordance with IT PMO standards
• Support backlog prioritization and requirements refinement in partnership with business stakeholders, product owners, and delivery teams
• Maintain accurate and up-to-date documentation, including user stories, requirements, test cases, and release notes
• Use Jira, Lucid chart and other IT PMO Tools for backlog management, progress tracking, and visualization of workflows and dependencies
• Contribute to continuous improvement of IT PMO/Portfolio templates, processes, and agile delivery practices
• Other job-related duties as assigned

Requirements:

• Experience with solution delivery methodologies including Agile, DevOps, and Waterfall
• Strong experience in business process analysis, process design, and capability mapping
• Experience supporting enterprise platforms such as Salesforce, Workday, ERP, CRM, Data & Analytics, Integration, or Customer Portal solutions
• Experience identifying, evaluating, and delivering AI-enabled business solutions
• Demonstrated ability to collaborate across business and technical teams in a global environment
• Strong communication, facilitation, stakeholder management, negotiation, and analytical problem-solving skills with a focus on accountability and delivery
• Bachelor's degree required
• 7+ years of Business Analysis, Product Ownership, Requirements Management, or business-facing solution delivery experience
• 5+ years of experience supporting the design, delivery, and maintenance of solutions
• Experience working in regulated environments with evolving business, compliance, or reporting requirements preferred
• Experience working across stakeholders in a completely remote organization is a plus
• Experience in the Health Insurance or Supply Chain industries is a plus