Salesforce Business Analyst

AAA-The Auto Club Group is a membership organization providing travel, insurance, and financial services. They are seeking a Salesforce Business Analyst responsible for gathering requirements and supporting Salesforce solutions to meet business needs.

Responsibilities:

• Collaborate with cross-functional teams to ensure alignment between business needs and Salesforce functionality
• Gather, refine and drive requirements
• Building business stakeholder relationship
• Uncovering needs through flow diagrams
• Facilitate requirements working sessions
• Relaying and clarifying requirements for the development and testing teams
• Prepare and/or review test cases
• Provide Training for pre and post deployment
• Maintain a healthy refined backlog
• Participate in Agile Ceremonies

Requirements:

• A bachelor's degree in Business Administration, Information Systems, or related field, or equivalent work experience
• 2+ years experience in Salesforce as an Administrator or Business Analyst
• Knowledge of Sales and Service processes in Salesforce
• Strong analytical and problem-solving skills
• Good written and verbal communication and interpersonal skills
• Ability to work both independently and collaboratively in a team environment
• Ability to pivot in a fast-paced environment
• Understanding and Agile mindset
• Certified as Salesforce Administrator preferred