Project Manager, Enterprise Operations

CharterUP is hiring a Project Manager to lead its largest and most complex client-facing and cross-functional initiatives, from launches and mobilizations to systems implementations and operational changes. The role will also establish PMO standards, governance, and reporting processes while partnering across Enterprise Operations, Technology, Finance, Legal, and client-facing teams.

Responsibilities:

• Own end-to-end delivery of CharterUP’s largest and most complex cross-functional projects, spanning large-scale client-facing launches, systems and technology initiatives, internal process changes, regulatory rollouts, and other high-priority operational initiatives, from business case through close-out and retrospective
• Lead project management for large-scale, time-critical mobilizations driven by urgent client or market disruptions, coordinating workstreams across the organization and driving execution from initial planning through deployment and closeout. Maintain and continuously improve a standing mobilization playbook that can scale to future projects
• Lead the stand-up and launch of complex client-facing projects and events, then transition ongoing, business-as-usual execution to the assigned account manager once the program is running smoothly
• Help build and refine the foundational PMO standards: project charter templates, status reporting formats, risk and issue logs, governance cadences, and project intake processes
• Develop business cases and project charters that clearly define scope, success metrics, resourcing, and timeline for new initiatives
• Hold cross-functional partners accountable to deliverables and deadlines without having formal authority over them
• Lead change management for the initiatives you run, driving adoption and managing resistance through the transition, not just tracking the project plan
• Plan and manage project schedules, dependencies, critical paths, and resourcing conflicts across multiple concurrent projects
• Identify risks early and build mitigation plans before they become issues
• Run and lead project meetings, including kickoffs, working sessions, executive steering committees, and cross-functional workstreams, driving clear decisions, owners and action items rather than status recitals
• Maintain project ledgers, trackers, RAID logs, RACI charts, and brief leadership clearly and concisely as needed
• Track project budgets against plan and flag variances early
• Apply Lean Six Sigma and Agile principles to cut waste and manual effort out of how projects get delivered
• Create SOPs, guides, and training materials tied to the projects you run, so the process outlives the project
• Partner with the Director to help shape the long-term PMO roadmap and operating model, thinking ahead of the current project list

Requirements:

• 5+ years of project or program management experience, including standing up new programs, processes, or systems in ambiguous or undefined environments required; not just executing an existing playbook
• Demonstrated experience managing cross-functional projects spanning technology/systems implementations, client-facing initiatives, and internal process or operational change
• Experience leading or playing a key role in large-scale, client-facing program launches or time-critical, high-stakes mobilizations under pressure
• Experience leading change management for process or system transitions, including driving adoption and managing resistance, not just tracking a project plan
• Experience writing business cases and project charters that have been funded and delivered
• A track record of holding stakeholders accountable and driving outcomes without formal authority over the people involved
• Strong meeting facilitation and executive communication skills, with the confidence to drive accountability and decisions across stakeholders at all levels of the organization
• Working knowledge of risk identification and mitigation planning
• Experience managing or tracking project budgets and reporting variances
• Excellent written and verbal communication skills, with the ability to brief senior leadership clearly and concisely
• Experience building SOPs, process documentation, or training materials
• PMP, CAPM, or an equivalent project management certification preferred
• Lean Six Sigma and/or Agile/Scrum certification preferred
• Experience in a high-growth technology, marketplace, logistics, or transportation environment is a plus