Consultant, Site Reliability Engineer

Nationwide is hiring a Consultant, Site Reliability Engineer to improve the reliability, performance, and operational readiness of applications across its CLS portfolio. The role leads reliability engineering, incident response, observability, automation, and collaboration with engineering and business teams to deliver dependable customer experiences.

Responsibilities:

• Champion the health, availability, performance, and resiliency of CLS applications. Define, establish, and continuously improve Service Level Objectives (SLOs), analyze performance against targets, uncover reliability risks and optimization opportunities, and deliver measurable improvements in customer experience, resilience, and cost efficiency
• Lead production stability through 24x7 on-call support and Major Incident (P0) response. Direct triage and restoration, keep stakeholders informed, lead blameless reviews and root cause analysis, and ensure corrective actions and RCA/PTASK follow-through prevent recurrence
• Advance the observability of CLS applications through monitoring, alerting, dashboards, metrics, logs, tracing, and actionable telemetry. Use operational insight to detect issues earlier, improve service health, and accelerate resolution
• Drive the evolution of automation, tooling, and self-healing capabilities that reduce operational toil and improve engineering efficiency. Strengthen runbooks, close supportability gaps, and drive continuous improvement across the application portfolio
• Embed reliability into architecture, testing, deployment, rollback, and operational readiness decisions by partnering closely with engineering teams. Improve production outcomes and reduce risk before releases reach customers
• Lead high-impact reliability initiatives with engineering, architecture, infrastructure, database, vendor, and business teams. Champion SRE practices, mentor team members, and help grow reliability capability across CLS
• Use automation as a primary tool, monitor the user experience, respond to moderate production incidents, conduct postmortems and act to prevent recurrence of known problems
• Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities
• Diagnose availability, latency and performance issues; make improvements in code and configuration to achieve service level objectives efficiently at scale with minimal human intervention
• Work with leaders to influence and guide product teams to implement SRE principles and practices
• Create and use tools to automate toil and improve the reliability of Nationwide’s systems
• Support Nationwide services in production as part of a 24x7 on-call rotation
• Work with architects and engineers to “design reliability in” to new and existing systems
• Work to ensure reliable interactions between Nationwide systems and Software as a Service (SaaS) providers through engineering and relationship management
• May perform other responsibilities as assigned

Requirements:

• Six or more years of technology experience with system management, complex system design, and using multiple technologies within one or more domains
• Proven experience with CI/CD, infrastructure as code and other modern IT practices, with at least five years of experience building and operating complex distributed systems
• Experience modifying code and configurations to improve availability, latency and performance with a systematic problem-solving approach coupled with effective communication skills and a sense of drive
• Strong communication and negotiation skills, knowledge of planning, management and execution of the Accelerated Solutions Deliver framework, and Information Security acumen
• Undergraduate studies in computer science, management information systems or a related field are preferred
• Vendor management skills preferred
• Insurance/financial services industry knowledge a plus