Senior Site Reliability Engineer (SRE)

Arctiq is hiring a Senior Site Reliability Engineer to support a client building an SRE Center of Excellence. The role establishes reliability standards and release practices, embeds SLOs and reliability checks into delivery pipelines and Dynatrace, and works with application teams through releases and on-call operations.

Responsibilities:

• Sit with two or three application teams in a wave. Leave behind templates they can run without you: tags, a small set of service-level objectives, synthetics, and a dashboard
• Start from a user journey (for example, sign-in through account summary), not from CPU. Choose a few service-level indicators, set a target and a time window, and track the error budget
• Build those objectives in Dynatrace and keep them as code, so non-production and production stay in step. Show compliance, burn rate, and status on a view an owner and an executive can both read
• Page on error-budget burn, not on every latency spike. Route alerts through the existing Dynatrace to ServiceNow path, with a runbook link in the payload
• Put production readiness in the delivery pipeline: a change is not ready for production until the synthetic passes, the reliability baseline has not regressed, and rollback has been tried. Prefer a blue-green release so the previous version can take traffic back
• Report the wave with DORA: how often the team ships, how long a change takes, how often it fails, and how fast it is restored. Tie that report to the error budget, not to a tool count
• Join the on-call rotation for the applications you embed with. During an incident, use Dynatrace and ServiceNow to find which journey is burning budget and which dependency is involved
• After a breach, run a blameless review and turn the outcome into a runbook or a backlog item. Do not leave the lesson in a slide
• Explain status in plain language: what was promised, what shipped, what is blocked, and what the next milestone is. App owners and leadership should not need a Dynatrace specialist to understand the update
• Lead the Center of Excellence with the other SRE leaders: one golden path, one set of standards, one way a wave is judged. Then carry that into the teams you embed with. Set the reliability bar, train a champion on each team, and hold the error-budget review when a target is missed. You do not wait to be told the next step

Requirements:

• Strong SRE and reliability engineering experience, including SLOs, SLIs, error budgets, production readiness, and DORA metrics
• Hands-on Dynatrace experience, including RUM, services, synthetics, SLOs, alerting, dashboards, and distributed tracing
• Strong understanding of CI/CD, GitLab or similar tools, Infrastructure as Code, release controls, and automated reliability checks
• Experience with Kubernetes, APIs, client-server architectures, and blue-green or similar deployment strategies
• Strong knowledge of change management, incident response, on-call practices, ServiceNow, and production troubleshooting
• Experience embedding reliability practices throughout the software delivery lifecycle, from development through production
• Proven ability to lead engineers or SRE practices, establish standards, and drive adoption across application teams
• Strong communication skills with the ability to work across engineering, application owners, and business stakeholders
• An outcome-focused approach with experience managing clear milestones, deliverables, ownership, and timelines