Snr. Site Reliability Engineer (Remote)

KnowBe4 is a digital workforce security company that helps organizations secure humans and AI agents against advanced threats. The Senior Site Reliability Engineer will build and maintain reliable, secure, scalable, and efficient cloud-native applications and infrastructure in AWS, while improving observability, deployment strategies, and incident response. The role also involves designing distributed systems, solving complex technical problems, and leading projects with other Site Reliability Engineers.

Responsibilities:

• Work with other Site Reliability Engineers to build highly scalable, cloud native and resilient applications and infrastructure in AWS
• Maintain and improve extensible infrastructure-as-code using Terraform
• Learn, maintain, and improve our existing deployment strategies
• Deliver effective observability, monitoring, and alerting patterns for KnowBe4’s applications and infrastructure
• Act as an escalation point for identifying and resolving the root cause for production incidents
• Provide assistance designing globally distributed systems and processes for the organization
• Identify deficiencies in our current applications and infrastructure and correct them when found
• Define new approaches and tailored solutions to complex technical problems
• Act as a project leader with other Site Reliability Engineers and ensure progress is communicated effectively to project stakeholders

Requirements:

• BS/MS/Ph.D. or equivalent plus 5 years experience
• Proficient authoring scripts in one or more programming languages (e.g. Python, Ruby, Javascript)
• Experience designing and operating high-scale patterns in AWS
• Experience building and designing repeatable workflows for continuous integration and continuous deployment (CI/CD)
• Excellent communication skills
• Effectively able to self-manage your time across competing projects
• Ability to quickly understand and debug complex distributed systems
• Training in secure coding practices
• GitLab is preferred
• Confident writing in Python
• AWS Cloud Certification(s) - Professional Level
• GCP and/or Azure
• Experience working for a public company
• Open-source contributions or technical blog experience