Business Analysis Manager

Rentokil North America is hiring a Business Analysis Manager to lead its Business Analysis function within IT Delivery Operations. The role oversees a team of Business Analysts, aligns business objectives with technical execution, governs delivery quality and methodologies, and drives continuous process improvement and knowledge management.

Responsibilities:

• Define, scale, and govern enterprise Business Analysis frameworks and standards across all SDLC delivery models, establishing best-in-class KPIs, delivery benchmarks, and quality gates across global IT delivery portfolios
• Provide executive escalation support and strategic direction on high-complexity, mission-critical enterprise initiatives, ensuring seamless continuity across high-risk portfolio deployments
• Drive continuous improvement across the requirements lifecycle, optimizing analytical tools (Jira, Confluence, Visio, Lucidchart) and templates to streamline timelines and reduce specification gaps
• Maintain authority over requirement maturity, ensuring strict readiness criteria are met before project handoffs to engineering
• ​Maintain a centralized Business Analysis Knowledge Management framework to preserve reusable functional patterns, system dependencies, and process documentation
• Lead professional development for the team through targeted coaching in requirement elicitation, gap analysis, process engineering, and user acceptance testing (UAT) facilitation
• Lead strategic capacity model planning and multi-million dollar resource allocations across internal teams and offshore/third-party augmented partners, optimizing unit costs and ensuring operational elasticity against portfolio demand
• Manage external business analyst partners to support variable portfolio demand while maintaining quality and methodology standards
• Ensure the team maintains direct exposure to operational environments through regular job shadowing, ensuring alignment with end-user needs
• Promote a consultative partnership model, guiding BAs to offer proactive recommendations and validate technical assumptions with stakeholders
• Serve as a trusted advisor to senior business and IT executives, driving strategic alignment between business strategy and IT delivery capabilities while influencing enterprise digital transformation roadmaps
• Provide direct individual contributor coverage to maintain delivery continuity during peak resource demands or operational staffing gaps
• Lead requirement gathering, technical specification development, and functional design on complex or strategic enterprise initiatives
• Guide Senior BAs in structuring verification scenarios, test strategies, and user acceptance sign-off workflows aligned with defined business rules
• Facilitate post-implementation review sessions to evaluate scope variance, analyze root causes of requirement drift, and refine operational standards
• Provide direct management, mentorship, and performance guidance to Senior Business Analysts, fostering a high-performance culture
• Lead the team through complex technology transformations and evolving scope constraints while maintaining alignment with operational milestones

Requirements:

• Bachelor's or Master's Degree in Computer Science, Information Technology, Business Administration, Systems Engineering, Operations Management, or a related field (or equivalent professional experience)
• 10+ years of progressive experience in business systems analysis, functional requirements management, or process engineering within cross-functional teams
• 7+ years of direct people management or practice leadership experience overseeing business analysis teams
• Proven background standardizing BA methodologies, establishing knowledge management practices, and managing resource capacity across concurrent projects
• Demonstrated experience managing vendor relationships and staff augmentation models
• Extensive experience producing user stories, technical specifications, acceptance criteria, and process workflows within Agile, SAFe, Waterfall, and Hybrid frameworks
• Proven ability to translate strategic business objectives into technical execution plans
• Methodology Governance: Proven expertise in establishing, embedding, and auditing business analysis methodologies, documentation standards, and quality controls across projects
• Capacity & Knowledge Management: Strong proficiency in resource forecasting, workload balancing, and institutional knowledge preservation
• Analytical Execution: Ability to deliver high-level strategic oversight alongside hands-on technical specification authoring and complex functional design
• Operational Alignment: Ability to translate business operations and user workflows into functional system architectures and strategic solutions
• Tooling Proficiency: Advanced familiarity with enterprise management utilities and diagramming applications, including Jira, Confluence, Visio, and Lucidchart
• Stakeholder Alignment: Strong negotiation and collaboration skills across senior business executive and technical engineering leadership
• All applicants must be currently authorized to work in the United States on a full time basis
• No sponsorship is available now or in the future for this position
• Experience within field operations, home services, or multi-site service delivery industries preferred