Sales Development Representative

PagerDuty is hiring a Sales Development Representative to generate new business opportunities through inbound and outbound prospecting among target accounts. The role researches and qualifies leads, initiates customer conversations, and builds pipeline for Account Executives.

Responsibilities:

• Understanding the problems and focus areas of your stakeholders and effectively communicating how PagerDuty will support and address those company priorities
• Aligning use cases with the appropriate service offering
• Quickly adapting to the Command of the Message (COM) selling model and employing solution selling/customer-centric sales method
• Develops a proactive point of view on solutions based on customer's biggest pain points
• Encourages positive conversations between new or potentially new customers and sales teams, leading to solutions aligned with the customer's strategic vision
• Ensuring complete customer satisfaction in all interactions
• Prospecting - calling and emailing executives at senior levels across various lines of business using scaled techniques and tools
• Documenting key qualification details, including use case, purchase timeframes, and next steps (MEDDICC Framework)
• Qualifying inbound and outbound opportunities to support Account Executives
• Prioritizing accounts and allocating appropriate outreach efforts

Requirements:

• 1-2+ years strong background in lead generation and prospecting
• 1+ year experience with common SaaS software tools:

• SFDC
• Outreach / Salesloft
• Tableau
• DemandBase / 6Sense

• Proven ability to quickly gain trust with senior leaders, internal and external
• Highly organized with exceptional follow-up skills
• Passion for cloud technologies