Field Service Engineer - Customer Technical Services

Amcor is hiring a Field Service Engineer in its Customer Technical Services group to serve as the primary technical contact at customer sites. The role supports filling lines, labeling and automation applications through equipment maintenance, troubleshooting, product trials, training, and quality investigations.

Responsibilities:

• Amcor representative at our customer maintaining both Customer-owned and Amcor-owned equipment and conducting periodic preventative maintenance while maintaining a trusted relationship with the customer
• Lead in the assembly and preventative maintenance of Amcor-owned filling equipment
• Lead in investigation and condition of Customer-owned equipment and recommendations for repair/replacement of worn and damaged tooling
• Assist with customer problems and the generation of adequate information to communicate opportunities to the plant/corporate level
• Support with field trials of Amcor packaging
• Responsible for training of customer’s employees on proper product use.  Responsible for training Testing methods required for product use in the market
• Collect data and samples from suspect ware resulting in customer issues or out of specification product
• Leads Root Cause investigation to resolve issues
• Responsible for validating package performance at the customer’s site
• Communicate with outside vendors on quotes, design, and scheduling of related projects
• Perform necessary follow-up actions to ensure customer satisfaction
• Completes full trip reports to document visits, report data and lead to resolution

Requirements:

• 2-5 years of combined education or related work experience
• Strong mechanical aptitude and troubleshooting skills
• A general working knowledge of electrical systems
• Proficient in MS Office (Word/Excel)
• Confident, motivated and the ability to work independently with customers, manufacturing plants and corporate groups while possessing data driven problem solving skills using proven and recognizable techniques
• A degree in the area of Manufacturing or Engineering
• Prior mechanical experience with filling lines and equipment
• Experience in the plastics industry