Customer Service Representative

One80 Intermediaries is seeking a Customer Service Representative to serve as a primary point of contact for customers. The role provides information, resolves inquiries related to insurance policies, claims, and billing, and supports customer retention and satisfaction.

Responsibilities:

• Respond to incoming customer inquiries via phone, chat, and email in a timely and professional manner
• Assist current and prospective customers with policy interpretation, claims inquiries, and premium/billing-related matters
• Review and interpret insurance policy terms to determine coverage eligibility
• Clearly explain policy details and ensure customer understanding by confirming and clarifying information as needed
• Handle requests related to coverage changes, account cancellations, and customer concerns
• Identify customer needs and provide appropriate solutions to support retention and satisfaction
• Investigate and resolve issues by gathering necessary information and utilizing available resources

Requirements:

• High school diploma or equivalent required
• Minimum of 2 years of call center or customer service experience in a high-volume environment with performance metrics
• Strong attention to detail with the ability to follow complex procedures accurately
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Ability to navigate multiple systems and resources simultaneously while maintaining accuracy
• Excellent verbal and written communication skills
• Strong customer service orientation with professional phone and email etiquette
• Ability to adapt quickly in a fast-paced, changing environment
• Receptive to coaching and feedback with a commitment to continuous improvement
• Strong organizational skills and the ability to type 40–50 words per minute
• associate degree or higher preferred