Lead Site Reliability Engineer

Xsell Resources is seeking a Lead Site Reliability Engineer for an unnamed healthcare client. The role leads the SRE function for the client's Salesforce CRM, establishing reliability practices and coordinating incident reduction, change controls, observability, and cross-team accountability.

Responsibilities:

• Build the SRE Functions
• Establish Reliability standards and Governance
• Lead the Incident Reduction Program
• Strengthen Change and Upgrade Controls
• Drive Observability and Preventive Engineering
• Lead Cross-Team Reliability Accountability

Requirements:

• Demonstrated experience building or materially scaling an SRE function from the ground up
• Proven experience directly managing, coaching, and developing SRE engineers
• Leadership experience across SRE, production engineering, platform engineering, DevOps, or large-scale technology operations
• Strong command of SLIs, SLOs, error budgets, observability, incident management, resilience engineering, and production-readiness practices
• Experience driving reliability across organizational boundaries and influencing teams not in the direct reporting line
• Strong understanding of distributed systems, networking, DNS, load balancing, TLS, API gateways, cloud platforms, middleware, databases, and vendor dependencies
• Executive communication skills with the ability to translate technical risk into customer, agent, operational, and financial impact
• Enterprise CRM and Salesforce ecosystems
• Contact-center technology, CTI, telephony, real-time voice, or conversational AI platforms
• IBM MQ, DB2, mainframe integrations, Imperva, F5, Five9, Azure, or Google Cloud
• Regulated healthcare or another high-availability enterprise environment