Member Customer Service, Benefit Value Advisor

Health Care Service Corporation is a purpose-driven healthcare organization that invests in employee development and rewarding careers. The Member Customer Service, Benefit Value Advisor assists members and physicians by maximizing healthcare benefits, navigating the healthcare system, and providing prompt, accurate, and objective support through phone and written inquiries.

Responsibilities:

• Being A Compassionate And Dedicated Advocate For The Member To Demonstrate A Concierge Attitude When Assisting Members With Maximizing Their Benefits
• Navigating The Healthcare System And Reaching Their Optimal Health
• Responsible For Working On The Phone All Day In A Call Center To Assist Members And Physicians By Responding To Telephone And Written Inquiries In A Prompt, Accurate And Objective Manner
• Conducting Research
• Spending Approximately 90 Of The Scheduled Time On The Phone According To Business Need

Requirements:

• High school diploma OR GED
• 6 months customer service experience OR 6 months experience in an office environment
• Clear and concise verbal and written communication skills, including motivational interviewing to interact with the members and physicians
• Expertise and ability to successfully execute concierge level service for all members
• Experience evaluating customer situations, making decisions, and responding quickly to questions
• Data entry and/or typing experience
• Interpersonal, verbal, and written communication skills and independent decision-making skills
• Analytical and organizational skills
• Web and PC proficiency
• 6 months customer service experience in a health care or health insurance environment
• 6 months data entry experience in an office environment
• Knowledge with health benefit plans and the insurance industry
• Experience working with additional offerings (Ex: CDHP, Medicare, Wellness, Care and Condition Management)
• Knowledge of medical terminology and anatomy