Data Analyst, Platform Excellence Ops Analytics

Instacart is a grocery technology company building services for customers, shoppers, and retailers. The Data Analyst will use operational performance data to identify fulfillment quality issues, develop monitoring and reporting systems, and provide data-driven recommendations. The role also supports retailer analyses, launch impact assessments, escalations, and cross-functional presentations.

Responsibilities:

• Retailer performance issues are proactively monitored and resolved across broad dimensions, with dashboards and processes built to simplify problem diagnosis and support new retailer launches
• Performance fluctuations and outliers in key Retailer Quality workstream metrics are tracked and analyzed to identify root causes and recommend corrective actions
• Large datasets related to Retailer Fulfillment Quality are analyzed to derive business insights, with analytical plans independently created and executed to identify, understand, and reduce fulfillment quality issues with high accuracy and consistency
• Analytics requests, ad hoc retailer analyses, launch impact assessments, and retailer escalations are supported, with initiative sizing provided for product and analytical roadmaps
• Insights decks are created and presented regularly to a cross-functional audience of business and technical stakeholders, with findings framed as clear logical narratives backed by data that result in actionable recommendations

Requirements:

• 1+ years of experience in a data analytics-related role such as business intelligence, corporate strategy, consulting, or data science
• Experience analyzing and visualizing large datasets
• Advanced proficiency in SQL and Excel or Google Sheets for data analysis
• Ability to aggregate and synthesize large amounts of data, leveraging a deep understanding of micro and macro fulfillment metrics and systems to drive insights
• Strong problem-solving skills with keen attention to detail; able to quickly detect anomalies in performance metrics and trends, form hypotheses for investigation, and draw conclusions through nuanced analysis
• Proficiency in PowerPoint or Google Slides for effective communication
• Ability to work independently with a strong sense of ownership and comfort proposing new ideas to challenge existing processes
• Experience working in a consumer marketplace or logistics business
• Familiarity with Snowflake or similar data warehouses, GitHub, and Jira
• Experience with visualization tools such as Mode or Tableau
• Experience working directly with product and engineering teams on scalable process solutions
• Experience with using AI tools for analytics, including applying methods for data validation and reproducibility