Cloud Release Engineer I - Remote

CentralSquare Technologies develops technology that supports public servants and helps communities become safer and stronger. The Cloud Release Engineer I performs software upgrades, patches, deployments, validation, troubleshooting, and rollback activities in customer and internal environments while supporting cloud-based CI/CD pipelines and migrations.

Responsibilities:

• Perform software upgrades and patches in customer-facing and internal environments, following established procedures and under the guidance of senior team members
• Prepare for upgrades by reviewing release notes, validating environment readiness, and confirming pre-upgrade checklists are complete
• Execute post-upgrade validation and testing to confirm the upgrade was successful, and escalate issues promptly
• Support rollback procedures when an upgrade does not go as planned
• Coordinate upgrade schedules and communicate status to internal teams and customers, with guidance from senior team members
• Assist with application and infrastructure deployments to customer-facing and internal environments
• Apply security patches to internal and external systems following established procedures
• Help create and maintain accurate documentation of upgrade procedures, runbooks, systems, and processes
• Support the migration of existing server environments to managed services and/or cloud-based platforms
• Communicate professionally and positively with internal and external stakeholders
• Work with cross-functional teams to help resolve issues, applying critical thinking and learning best practices
• Learn customer priorities in upgrade and deployment work and share relevant feedback with senior team members
• Troubleshoot and debug build and upgrade issues, resolving problems quickly and asking for help when needed
• Assist in maintaining tooling that supports cloud-based CI/CD pipelines and upgrade automation
• Raise project obstacles to the team promptly and help work toward solutions
• Participate in cross-team knowledge sharing and develop technical skills through mentorship, training, and hands-on project work

Requirements:

• Bachelor's degree in Computer Science, Cyber Security, Network Operations, or a related field, or equivalent experience
• 1-2 years of professional experience with Linux, Python, SQL, and Git
• Familiarity with software upgrade, patching, or release processes
• Familiarity with Agile and DevOps processes and activities
• Basic knowledge of configuration management tools (e.g., Ansible)
• Basic knowledge of infrastructure automation tools (e.g., Terraform)
• Basic knowledge of version control systems and workflows
• Basic understanding of software development tools, operating systems, virtual and physical infrastructure, network topologies, and security models
• Willingness to learn and adopt an automation-first mindset
• Basic knowledge of build and CI/CD automation tools
• Basic familiarity with AWS
• Basic knowledge of relational database administration, system administration, and SQL
• Basic understanding of network design and troubleshooting from the physical to application layers
• Basic knowledge of source code management tools and artifact management
• Basic knowledge of monitoring and logging tools
• Strong problem-solving, communication, and collaboration skills