Sales Engineer, Cognigy

NiCE is hiring a Sales Engineer for its Cognigy presales team. The role partners with Sales to uncover customer needs, demonstrate solutions, respond to proposals, and design proof-of-value engagements across customer service automation products.

Responsibilities:

• Lead discovery and solutioning. Own discovery calls and technical deep dives to uncover pain points and identify opportunities across NiCE's Customer Service Automation portfolio — including AI-driven Intelligent Virtual Agents, Knowledge Management, Analytics, Intelligent Routing, and Digital Engagement
• Tell compelling stories. Deliver customized, high-impact demos and presentations that don't just show product features they paint a vision of what exceptional customer experience looks like
• Respond to RFIs and RFPs. Craft creative, differentiated responses that go beyond checkbox compliance and make NiCE stand out
• Drive POVs. Design and execute proof-of-value that demonstrate real-world value and accelerate deal velocity
• Stay sharp on the competitive landscape. Continuously track market trends, competitive positioning, and emerging technologies across AI, digital, analytics, and cloud platforms
• Upskill others. Provide technical expertise and upskill others across adjacent teams, becoming a go-to voice for AI

Requirements:

• 7+ years in a solutions engineering, pre-sales, or sales architecture role, engaged in planning and executing complex enterprise software sales
• 7+ years of consulting or customer engagement experience
• 5+ years of contact center experience, with deep familiarity of the CCaaS landscape
• Proven track record delivering best-in-class solutions with strong work examples
• Strong JavaScript programming and scripting skills
• Hands-on experience with conversational AI, chatbots, virtual agents, or low-code automation platforms
• Familiarity with knowledge management, asynchronous messaging, and omnichannel engagement solutions
• Experience with enterprise SaaS architecture, APIs, and integrations
• Working knowledge of web technologies: HTML, JavaScript, CSS, DOM, and browser developer tools
• Comfortable leveraging AI-assisted coding tools and vibe coding techniques to rapidly prototype and iterate on solutions
• Strong business acumen able to quickly understand new business processes and connect technology to revenue and profit outcomes
• Analytically minded with excellent problem-solving, presentation, and storytelling skills
• Ability to draw out root causes, not just symptoms, and apply creative thinking to solve them
• Skilled at managing multiple priorities and deliverables across concurrent client engagements
• Experience with NiCE, Cognigy, or comparable CCaaS / conversational AI platforms
• MBA preferred
• Bachelor's degree in a related technology field